Terms & Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement between you and Diakon Media LLC ("Diakon Media," "we," "us," or "our"). By engaging our services, accessing our website at diakonmedia.co, or entering into any service agreement with us, you agree to be bound by these Terms. If you do not agree, do not use our services.

2. Services

Diakon Media provides web design, web development, website hosting, website maintenance, search engine optimization (SEO), local SEO, Google Ads management, Meta Ads management, and social media management services. The specific scope of services for each engagement is defined in a written proposal or service agreement provided to the client prior to the start of work.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We also reserve the right to refuse service to any party at our sole discretion.

3. Payment Terms

Project-based work (web design and development) is invoiced per the payment schedule outlined in the signed project agreement. Recurring services (hosting, maintenance, SEO, ads management, social media management) are billed monthly in advance unless otherwise agreed in writing.

Invoices are due upon receipt unless a payment date is explicitly stated in the project agreement. Overdue balances accrue interest at 1.5% per month. We reserve the right to pause or suspend services on accounts with outstanding balances exceeding 30 days.

All fees are stated in US Dollars. Refunds are not provided for completed work or for monthly services already rendered.

4. Intellectual Property & Ownership

Upon receipt of final payment for a web design or development project, the client owns the final deliverables: the website code, design assets created specifically for the project, and all content supplied by the client.

Diakon Media retains ownership of any proprietary tools, frameworks, libraries, or internal processes used in the delivery of services. Third-party assets (stock images, fonts, plugins, software) are subject to their respective licenses.

Diakon Media may display completed work in its portfolio and marketing materials unless the client requests otherwise in writing prior to project completion.

5. Client Responsibilities

Clients are responsible for providing accurate and complete information required to deliver the agreed services, including but not limited to: brand assets, copy, login credentials, access to advertising accounts, and timely feedback on deliverables.

Delays caused by the client's failure to provide required materials or feedback in a timely manner may result in project timeline adjustments and are not the responsibility of Diakon Media. Additional work requested beyond the agreed scope will be quoted and billed separately.

6. Cancellation

Recurring services may be cancelled with 30 days written notice. Notice must be sent to hello@diakonmedia.co. The client remains responsible for any fees accrued through the end of the final billing period.

Project-based work may be cancelled by either party with written notice. The client is responsible for payment for all work completed through the date of cancellation. Non-refundable deposits, as stated in project agreements, are retained in all cases.

7. Limitation of Liability

Diakon Media's liability for any claim arising out of or related to these Terms or our services is limited to the total fees paid by the client in the 3 months immediately preceding the claim.

In no event shall Diakon Media be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or loss of data, even if we have been advised of the possibility of such damages.

8. No Guarantee of Results

SEO, advertising, and marketing services involve variables outside our control, including search engine algorithm changes, market conditions, and competitor activity. We make no guarantee of specific rankings, traffic levels, lead volumes, or revenue outcomes. We commit to applying professional skill, current best practices, and diligent effort to every engagement.

9. Confidentiality

Both parties agree to treat as confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction.

11. Changes to Terms

We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms. Material changes will be communicated via email to active clients.

12. Contact

Questions about these Terms should be directed to hello@diakonmedia.co or by calling (760) 613-8218.